The Global Information Technology Report 2009-2010
The report highlights the key role of ICT as an enabler of a more economically, environmentally and socially sustainable world Sweden tops the rankings of The Global Information Technology Report...
View ArticlePractical Analysis: Our Maturing View Of Cloud Computing
Our latest survey on cloud computing deals with return on investment (the full report will be out this summer). In many ways, thinking about ROI of any new technology forces decision makers to cut...
View ArticleCapacity Manager Roles and Responsibilities
The Capacity Management Toolkit store.theartofservice.com/cap-capacity-management-cap-capacity- management-zip.html Toolkit Introduction Presentation—Capacity Management. • Toolkit Roadmap— Capacity...
View ArticleAvailability Manager Roles and Responsibilities
Responsibilities: * Ensure adequate availability of all IT services * Developing and maintaining an Availability Plan * Oversee availability monitoring and improvement of the process * Report provision...
View ArticleContinual Service Improvement Review Questions
Question 1 Why should monitoring and measuring be used when trying to improve services? a) To validate, justify, monitor and improve b) To validate, direct, justify and intervene c) To validate, check,...
View ArticleDemand for public cloud computing services rising
Recent Gartner report shows demand for public cloud computing services rising Whether or not it’s Windows Azure, Amazon EC2, or something like Google’s AppEngine we’re talking about, one thing is...
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