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The Global Information Technology Report 2009-2010

The report highlights the key role of ICT as an enabler of a more economically, environmentally and socially sustainable world Sweden tops the rankings of The Global Information Technology Report...

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Practical Analysis: Our Maturing View Of Cloud Computing

Our latest survey on cloud computing deals with return on investment (the full report will be out this summer). In many ways, thinking about ROI of any new technology forces decision makers to cut...

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Capacity Manager Roles and Responsibilities

The Capacity Management Toolkit store.theartofservice.com/cap-capacity-management-cap-capacity- management-zip.html Toolkit Introduction Presentation—Capacity Management. • Toolkit Roadmap— Capacity...

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Availability Manager Roles and Responsibilities

Responsibilities: * Ensure adequate availability of all IT services * Developing and maintaining an Availability Plan * Oversee availability monitoring and improvement of the process * Report provision...

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Continual Service Improvement Review Questions

Question 1 Why should monitoring and measuring be used when trying to improve services? a) To validate, justify, monitor and improve b) To validate, direct, justify and intervene c) To validate, check,...

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Demand for public cloud computing services rising

Recent Gartner report shows demand for public cloud computing services rising   Whether or not it’s Windows Azure, Amazon EC2, or something like Google’s AppEngine we’re talking about, one thing is...

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